Returns

Download our return form here and add it to your return shipment:

đź“„ Download return form (PDF)

Is your order not quite to your liking? No problem! You can return it within 14 days of receipt .

Return address

Medase
The Nes 4
4128 CC Lexmond

Returns Policy

  • Items must be unworn, undamaged and, if possible, in original packaging.
  • Hygiene products (such as earrings) cannot be returned.
  • Personalized products are excluded from returns.

Return costs

Return costs are always borne by the customer, unless it is a mistake on our part (for example, an incorrect or damaged product).

How to return your order

  1. Send an email to retour@medase.nl with your order number and reason for return.
  2. You will receive return instructions from us
  3. After receipt and inspection, the amount will be refunded within 14 days via the same payment method used for the order.

Have any questions? Feel free to contact us at retour@medase.nl – we're happy to help!