Frequently Asked Questions (FAQ)

Order

How do I place an order?
You can easily order by adding the desired product to your shopping cart and following the steps in the checkout process.

Can I still change my order?
Please contact us as soon as possible. If your order hasn't shipped yet, we can often still adjust it.

Dispatch

What are the shipping costs?
Shipping costs depend on the weight and size of the item; you can find these in your shopping cart. We offer free shipping from €50 within the Netherlands.

How long does delivery take?
Orders placed before 4:00 PM will be shipped immediately. Delivery time is usually 1-3 business days.

Returns & Exchanges

Can I return my order?
Yes, you have a 14-day return policy. Please return your item in its original condition and packaging.

How do I return something?
Complete the returns form and include it with your return shipment. You can find all the information on our returns page.

Payment

What payment methods do you accept?
We accept iDEAL, Bancontact, PayPal, credit card and more.

Is paying with you safe?
Yes, we use a secure SSL connection and reliable payment providers.

Contact

I have another question, how do I contact you?
You can reach us by email at info@medase.nl or via the contact form on our website.